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Privacy Policy (English)

Effective October 31, 2026

Who we are

The ManageMate building management app is operated by Raz Chen, a sole proprietor registered in Israel (no. 036046134). Privacy contact: raz@managemateapp.com. The service is intended for users aged 18 and over.

Data we collect

• Account details: name, phone, email, apartment, building and role. Some details are entered by the committee or management company, for example from a resident list they upload.
• Content you upload: maintenance issues and photos, car plates and parking spots, payment confirmations, meeting minutes and signatures, receipts and tour reports, and resident lists (image, PDF or Excel).
• Payment data from the payment company, such as amount, date and status. We never receive or store credit card numbers.
• Worker location during shifts, checked in real time only. Location is not stored.
• Technical data: push token, usage analytics and crash reports.

You are not legally required to provide this data, but the service cannot be used without account details.

How we use it

To run the service (sign-in, maintenance, payments, meeting minutes and notifications), keep it secure, fix errors and meet legal obligations. We do not sell personal data or use it for advertising.

Who we share it with

Other users in the same building, according to their role (for example, the committee and management company), and our service providers: Supabase (storage, Germany), Google Firebase (sign-in, notifications, analytics and crash reports, USA), Google Gemini (reading payment confirmations and resident lists), Apple (notifications) and the payment company. Transfers outside Israel follow Israeli regulations. We disclose data to authorities only when required by law.

Security

Data is encrypted in transit and at rest, access is limited by role, and sign-in is verified with a one-time code.

Retention and deletion

• Account details: until the account is deleted.
• Building and payment records, including uploaded resident-list files: while the building uses the service, for up to 7 years. Closed issues: 3 months.
• Payment-confirmation images: 3 months after the payment is approved.
• Access logs: 24 months. Usage analytics: up to 14 months. Crash reports: up to 90 days. Backups: up to 30 days.
• Buildings or management companies that leave: 30 days for export, then deleted.

You can delete your account in the app. Full details on our account deletion page.

Your rights

You may access, correct or delete your data by writing to raz@managemateapp.com. We will respond within 30 days.

Website and waitlist

Details submitted in the waitlist form (Google Forms) are used only to notify you about the launch. To be removed, email us.

In case of any discrepancy, the Hebrew version prevails.