מחיקת חשבון ב-ManageMate

Delete your ManageMate account

In the app: sign in, open Profile (committee members: via "tenant view"; management companies: Settings), tap Delete account and confirm with the SMS code. The account is deleted immediately.

Without the app: email raz@managemateapp.com with your registered phone number. We will verify the request and delete the account within 30 days.

Deleted: name, phone numbers, email, car plates and parking spots, apartment, building and company links, worker record, push token and the login itself.

Kept, and for how long:

• Building records (maintenance issues, receipts and tour reports, quote approvals, meeting minutes, uploaded resident-list files): kept with your name replaced by "deleted user". On meeting minutes, the signer's name and signature image remain. Resident-list files are kept as uploaded and may include your name and phone number. Kept while the building uses the service, for up to 7 years. Closed issues are deleted 3 months after closing.
• Payment records: detached from personal details, kept on the same terms.
• Payment-confirmation images: up to 3 months after the payment is approved.
• Backups: deleted within 30 days.

When a building or management company stops using the service, its records are available for export for 30 days, then deleted.

More details in our privacy policy.